Cancellations In, Bookings Out
Somewhere in your client list is someone who'd take that cancelled 2pm slot today — you just don't have time to ring around. LightDay's smart waiting list does it automatically: when a slot opens, waiting clients are notified instantly and the first to book wins.
£59.99/month for salons, £69.99/month for clinics — every feature included
How the smart waiting list works
Clients join the waiting list for the services and times they want. The moment a matching slot opens — a cancellation, a schedule change — LightDay notifies them automatically. No phone tag, no manual list on a notepad, no slot quietly going to waste. First to book gets the appointment, and your diary heals itself.
Paired with Spark AI for maximum fill
For gaps the waiting list doesn't catch, Spark AI identifies standby clients — people who've asked to hear about openings — and generates targeted last-minute campaigns in seconds. Between the two, an empty slot has to try hard to stay empty.
Key Capabilities
Automatic notifications
Waiting clients alerted the moment a matching slot opens.
First come, first booked
Fair, fast allocation with zero staff time spent.
Service matching
Clients wait for the specific services they want.
Standby targeting
Spark AI reaches clients who asked to be contacted.
Diary integration
Refilled slots appear in the diary like any other booking.
No manual chasing
Retire the paper cancellation list forever.
Who Benefits
Hair Salons & Barbershops
Salons refill premium Saturday slots within minutes of a cancellation instead of absorbing the loss.
Aesthetics Clinics
Clinics with long consultation lead times keep practitioners utilised — cancellations become opportunities for clients waiting to be seen sooner.
Frequently Asked Questions
How do clients join the waiting list?
Your team adds them for the services and times they're after; when a matching slot opens they're notified automatically.
What happens if multiple clients want the same slot?
First to book wins — the fairest and fastest way to guarantee the slot actually gets filled.
Does the waiting list cost extra?
No — the smart waiting list is included with every LightDay plan, like every other feature.
Can it fill same-day cancellations?
Yes — notifications go out the moment the slot opens, so even same-day gaps have a real chance of refilling.
Try It Free for 14 Days
Every LightDay feature included from day one — run your real diary before you commit.
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