Stop Losing Money to Empty Chairs
A no-show isn't just an empty chair — it's rent, wages and product costs with no revenue against them. LightDay attacks no-shows in layers: deposits that create commitment, reminders that beat forgetfulness, tracking that identifies repeat offenders, and a waiting list that refills the slot when someone does drop out.
£59.99/month for salons, £69.99/month for clinics — every feature included
Deposits: commitment before the chair
Set a deposit percentage from 0–100% on online bookings, collected through Stripe before the slot is confirmed. Automatic prompts remind you to take deposits on internal bookings too, and end-of-day reminders chase anything unpaid. A client with money down is a client who shows up.
When cancellations happen, recover fast
The smart waiting list automatically notifies waiting clients when a slot opens — first to book wins. Spark AI can generate a last-minute-availability campaign in seconds. And ProfitLens's cancellation cost calculator shows exactly what no-shows cost you, so you can set policy with real numbers.
Key Capabilities
Configurable deposits
0–100% deposits on bookings, collected via Stripe.
Automatic reminders
Email and on-screen reminders beat plain forgetfulness.
No-show tracking
Repeat offenders visible on their client record.
Smart waiting list
Cancelled slots offered to waiting clients instantly.
Spark AI recovery
Last-minute campaigns generated in seconds to refill gaps.
Cost calculator
ProfitLens quantifies what no-shows really cost you.
Who Benefits
Hair Salons & Barbershops
Salons protect long, high-value slots — colour corrections, extensions, bridal — where a single no-show can wipe out a morning's takings.
Aesthetics Clinics
Clinics defend practitioner time and prepped rooms; deposits on consultations and treatments dramatically change client behaviour.
Klarna & Clearpay Built In
Clients spread the cost of treatments while you're paid in full upfront — both major UK buy-now-pay-later options included with every plan.
Frequently Asked Questions
How much should I charge as a deposit?
You're in full control — anything from 0% to 100% per your policy. Many businesses start around 20–50% for long or high-value appointments.
What happens to the deposit if a client no-shows?
That's your business policy to set — LightDay tracks the deposit as paid, and your terms decide whether it's retained. The system gives you the record either way.
Can I see which clients repeatedly no-show?
Yes — no-shows and cancellations are logged per client, with dedicated reports, so you can require larger deposits from repeat offenders.
How does the waiting list refill cancellations?
When a slot opens, clients on your waiting list are notified automatically — first to book wins. Cancellations become opportunities instead of losses.
Try It Free for 14 Days
Every LightDay feature included from day one — run your real diary before you commit.
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